Review management for med spas and salons
Aesthetics is a trust-and-results business: prospects scroll your Google reviews before they book a treatment, and they notice how you answer. But you and your team are with clients all day — not at a keyboard. ReplyFlow watches your Google Business Profile, drafts a warm, discreet reply for every review shortly after it lands, and posts it when you tap approve. Review management that fits between two appointments, from $29/month with no contract.
Why review replies matter more in aesthetics
Your clients are trusting you with how they look and feel, and their reviews often name the exact treatment and the exact person who delivered it. A thoughtful reply passes the compliment to your staff and shows the next prospect that someone is paying attention. Discretion is the other half: a client may share details of their visit, but the business shouldn't elaborate on them. ReplyFlow drafts replies that are warm without volunteering anything the client didn't say themselves — and the hard part was never knowing this; it was finding the time. That's the part ReplyFlow removes.
What a draft looks like
“The facial was so relaxing I nearly fell asleep, and a week later my skin still looks amazing. The whole studio felt welcoming from the moment I walked in.”
ReplyFlow draft — ready to approve
Thank you, Alina — this made our day. We've passed your kind words straight to your aesthetician; she'll be so pleased you're loving the results. It means a lot that the studio felt welcoming from the moment you arrived. We'd love to see you again whenever you're ready.
The AI reads the specifics — the relaxing facial, the results, the welcome — and writes a reply that stays inside what Alina chose to share, with nothing added about her treatment. You can edit any draft, and by default nothing posts until you approve it — or turn on Auto-Pilot to auto-post only the star ratings you choose.
Built for how med spas and salons work
- Discreet by default: drafts never volunteer treatment details — they echo only what the client shared publicly.
- Approve between appointments: open the dashboard on your phone, read the draft, tap approve — done before your next client sits down.
- Your tone, set once: spa-calm or salon-playful — choose the voice once and every draft matches it.
- Result disappointment handled carefully: empathetic, de-escalating drafts that invite the conversation offline — and you approve every word.
Pricing that fits a single studio
ReplyFlow is $29/month (Starter), $49 (Pro), or $99 (Business) — published pricing, monthly billing, 7-day free trial. The marketing platforms salons and med spas usually get pitched bundle review replies into far bigger, far more expensive suites; see the sourced numbers in ReplyFlow vs NiceJob and the best NiceJob alternatives. For the wider picture, see Google review management with ReplyFlow.
Frequently asked questions
What do ReplyFlow drafts reveal about a client and their treatment?
Only what the client chose to share publicly. Drafts are discreet by default: they thank the client and echo the words of the review, but they never volunteer treatment details, visit history, or anything else the client did not mention themselves. You can edit any draft before it posts.
Can my front desk run ReplyFlow while I approve the replies?
Yes. Your front desk can keep an eye on the dashboard and tee up drafts, and by default every reply waits for approval before it posts to Google — nothing goes out without sign-off from whoever you put in charge of the final word. If you prefer, you can switch on the optional Auto-Pilot, which auto-posts only the star ratings you choose, after a delay you set, so you can keep sensitive reviews manual while routine thank-yous post on their own.
How does ReplyFlow handle a client who is unhappy with their results?
With care. The AI drafts an empathetic reply that takes the concern seriously without discussing the treatment publicly, and invites the client to continue the conversation directly with you. You review and approve every word before anything appears under your name — and because Auto-Pilot only auto-posts the star ratings you select, a concern like this stays manual unless you choose otherwise.
We have more than one location — does that work?
Yes. Reviews in this business often name the stylist or aesthetician, and drafts pass those compliments along. If you run more than one location, each Google Business Profile gets its own drafts in its own tone, and by default every reply still goes through your one-click approval — you can also enable Auto-Pilot per profile for the star ratings you choose.
What does ReplyFlow cost?
ReplyFlow is $29/month (Starter), $49 (Pro), or $99 (Business) — published pricing, monthly billing, no contract, and a 7-day free trial.
Answer every review between appointments
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