ReplyFlow support

There are two ways to sign in to ReplyFlow, and both live at replyflow.help/login.

• Password: use the Password tab with your email and password.
• Email code: use the Email Code tab and we send a one-time code to your email — useful if you forgot your password or just prefer not to type one.

1. Go to replyflow.help/forgot-password (or click the link on the login page).
2. Enter your account email. We send you a password reset link.
3. Click the link in the email and choose a new password.

If the email does not arrive within a few minutes, check your spam folder, then request it again. The reset link signs you in temporarily so you can set the new password — if you land back on the forgot-password page instead, the link has likely expired; just request a fresh one.

Sign-up is verified by email: you enter your email address, we send a verification code, and after entering the code you set your name and password. New accounts start with a 7-day free trial; a card is required to start it, with no charge during the 7 days and cancel-anytime before it ends.

Your profile details live in Settings → Profile. That is also where you can delete your account if you need to.

If you are locked out entirely — for example you no longer have access to the email address on the account — contact support@replyflow.help from another address and include your account email so we can verify ownership.

All payments are processed by Stripe. ReplyFlow (a service of Predivo GmbH, Switzerland) never stores your card details.

Every charge produces a proper invoice. To view or download your invoices as PDFs, go to Settings → Billing and open the Billing & invoices portal. The portal lists every invoice and also lets you update your payment method and billing details.

At checkout you are asked for your billing address, and Stripe calculates tax automatically from it:

• Swiss customers are charged 8.1% Swiss VAT. Prices are tax-inclusive, so the VAT is broken out on your invoice — the total you pay matches the listed price.
• Customers outside Switzerland are charged 0% Swiss VAT (reverse charge may apply for businesses in your own country).
• Business customers can enter their VAT ID at checkout, or add it later in the billing portal, so it appears on every invoice.

If you subscribed before we collected billing addresses, please add your address (and VAT ID, if you have one) in the billing portal so your future invoices are complete and show the correct VAT.

If a renewal payment fails, you get a 7-day grace period to update your payment method before access is suspended. You will see a "Past Due" banner in Settings → Billing with an Update Payment button that takes you straight to the portal.

Plans are priced and billed in USD. Questions about a specific charge or invoice? Email support@replyflow.help with the invoice number.

ReplyFlow works with Google reviews. It connects to your Google Business Profile — the platform that drives local search — and that is currently the only review source it manages.

1. In the app, go to Settings → Locations.
2. Choose Connect Google and sign in with the Google account that manages your Business Profile.
3. Approve the requested access. ReplyFlow uses Google's official sign-in (OAuth) — we never see or store your Google password.
4. Pick the business location you want to manage. Your reviews start syncing automatically.

How many locations you can connect depends on your plan: 1 on Starter (and during the trial), 3 on Pro, and 10 on Business. Each plan also includes a generous monthly allowance of review syncs (1,000 on Starter, 5,000 on Pro, 20,000 on Business), which normal use will not come close to.

• The wrong account was connected: disconnect the location in Settings → Locations, then reconnect with the correct Google account.
• No reviews appear: make sure the Google account you signed in with actually has management access to the Business Profile in question.
• Access expired: Google occasionally invalidates tokens; if a location shows as disconnected, simply reconnect it. ReplyFlow also refreshes access tokens automatically in the background.

Still stuck? Email support@replyflow.help with the business name and we will take a look.

You can cancel your subscription at any time, with no notice period.

1. Go to Settings → Billing and click Billing & invoices to open the Stripe billing portal.
2. Choose Cancel subscription.
3. Your plan stays active until the end of the billing period you already paid for. The Billing tab shows the exact end date, and you can reactivate at any time before then.

Cancelling stops all future charges. For annual plans, the billing period is 12 months, so after cancelling you keep access until the end of the current annual period.

Our Terms of Service do not include an automatic refund right: when you cancel, you are not billed again, and you keep access for the time you have already paid for, but past charges are not refunded automatically. Deleting your account likewise does not refund remaining subscription credit.

That said, if you believe you were charged in error — for example a double charge or a renewal you did not expect — email support@replyflow.help with the invoice number and we will look at it case by case.

If cost is the issue, note that you can also downgrade to a cheaper plan in the billing portal instead of cancelling outright, and annual billing gives you two months free compared to monthly.

Cancelling and deleting are separate. To delete your account entirely, use the delete option in Settings → Profile. Per our Terms, your data is deleted within 30 days of account termination unless we are legally required to retain it.

ReplyFlow has three plans, billed in USD via Stripe, monthly or annually. Annual billing gives you two months free.

• Starter — $29/month or $290/year. 1 location, 25 AI replies per month, custom tone and reply style, and Auto-Pilot auto-posting.
• Pro — $49/month or $490/year. Everything in Starter, plus 3 locations, 100 AI replies per month, review alerts, and the analytics dashboard.
• Business — $99/month or $990/year. Everything in Pro, plus 10 locations, 500 AI replies per month, and the weekly digest email.

Prices are shown in USD. Whether VAT applies depends on your billing country — see the billing and VAT article for details.

Each plan includes a monthly allowance of AI reply drafts and an equal allowance of replies posted to Google (25 on Starter, 100 on Pro, 500 on Business). Usage resets monthly, and you can always see your current usage in Settings → Billing → Current Usage. When you upgrade, your allowances increase immediately.

Every new account starts with a 7-day free trial. A card is required to start the trial, but you are not charged during the 7 days and can cancel anytime before it ends. All features are unlocked during the trial, which includes an allowance of 5 AI reply drafts and 5 posted replies (this trial allowance does not reset). At the end of the trial your selected plan begins.

If you already have an active subscription, use Settings → Billing → Billing & invoices to open the billing portal and switch plans there — this ensures you are never billed for two subscriptions at once.

ReplyFlow has a partner program for people who refer customers — agencies, consultants, communities, and existing customers.

• You get a personal referral link in the form `replyflow.help/?ref=yourcode`.
• Anyone who signs up through your link is tracked to you, and as a welcome benefit your referral's first month is free — the discount is applied automatically at their checkout.
• You earn a 30% recurring commission on your referrals' subscription payments. 30% is the standard rate; the exact rate is shown in your partner dashboard.

Payouts run monthly. Commission is calculated on referred customers who have been paying for more than a month (this holdback protects both sides from immediate cancellations), and is paid out via Stripe Connect once you have completed the payout onboarding in your partner dashboard.

• Existing customers: open Referrals in the app to activate your referral link — activation is instant.
• Not a customer? The partner program is invite-only. Request an invite via the partners page at replyflow.help/partners — tell us about your audience, and if it is a fit we will send you an invite. Invited partners receive a complimentary Business plan account so they can use the product they recommend.

Your partner dashboard shows your code, your commission rate, and your referral activity. Referrals are attributed when a visitor arrives through your link and signs up.

Questions about the program, an application, or a payout? Email support@replyflow.help and mention your referral code.

ReplyFlow connects to your Google Business Profile, pulls in your customer reviews, and uses AI to draft a personalised reply for every review. You stay in control: by default nothing is posted until you approve it.

1. Connect your Google Business Profile once, through Google's own sign-in. No API keys.
2. Reviews sync in automatically. Your dashboard shows total reviews, average rating, response rate, and which reviews still need a reply.
3. AI drafts a reply for each review, personalised to what the reviewer actually wrote and matched to the tone and reply style you configure in Settings.
4. You review, edit if you like, and post with one click. The reply is published to your Google profile.

If you prefer a hands-off workflow, you can switch on Auto-Pilot per location. You choose exactly which star ratings it applies to, and a delay (a grace window, set in hours) before a drafted reply is posted automatically. During that window you can still edit or cancel any reply before it publishes. Auto-Pilot is off by default.

AI reply drafting is included in every plan. Review alerts and the analytics dashboard are included on Pro and Business; the weekly digest email is included on Business. During the 7-day free trial, every feature is unlocked so you can try the whole product.

If something in this flow does not behave as described, contact us at support@replyflow.help and include the review or business location affected.